Roofing Success Podcast

Episode #200

Mastering the Secrets to the Roofing Customer Journey for Raving Fans & Referrals with Jon Broce

About Our Guest

Bio

Jon Broce COO of MHI Roofing

Jon Broce is the Chief Operating Officer of MHI Roofing and a forward-thinking leader in the roofing industry.

Known for his strategic and customer-centric mindset, Jon specializes in designing repeatable systems that elevate the entire customer journey, from first impression to long-term advocacy.

At MHI Roofing, he has focused on building scalable processes that consistently deliver five-star experiences, generate referrals, and turn clients into loyal brand ambassadors.

His approach blends operational discipline with a deep commitment to customer satisfaction, helping roofing companies move beyond transactional sales toward sustainable, reputation-driven growth.

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In this Episode...

Episode 200: Discover the secret sauce to turning roofing customers into raving fans and referral machines!

In this episode of the Roofing Success Podcast, we unlock the vault and share insider strategies from one of the industry’s most innovative leaders. Our guest Jon Broce, the COO of MHI Roofing, reveals his proven playbook for mastering the customer journey from awareness to advocacy. 

If you’re tired of one-and-done customers and ready to build a tribe of loyal advocates, this is a must-listen. You’ll learn:

– How to make an unforgettable first impression and build instant trust with potential customers 

– The key ingredients of a 5-star roofing experience that will have customers shouting your praises

– Proven tactics for generating a steady stream of referrals and glowing online reviews

– How to create customers for life by surprising and delighting at every touchpoint

– The systems and processes needed to deliver consistently incredible results as you scale

Whether you’re a roofing veteran or just starting out, this episode is jam-packed with actionable insights you can implement today to start wowing customers and growing your business. Tune in now and join the ranks of customer-obsessed roofing leaders!

Links:

https://mhiroof.com/

If you’re ready to join the movement to stop the scum and reform the roofing industry, check out Roofing & Solar Reform Alliance!

https://rsra.org/join

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